Aim
Provide participants with opportunities to practice and improve English speaking skills that are suitable for business telephone conversations. |
Aimed at
This workshop is intended for candidates who speak English on the telephone in business situations, whose current level of English is Intermediate, Upper Intermediate or Advanced. |
| 1. |
Content
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Telephone skills |
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Telephoning across cultures |
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Spelling words |
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Saying numbers, dates and email addresses |
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Answering the phone |
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Making and taking calls |
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Leaving and taking messages |
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Asking for repetition and clarifying |
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Ending the call |
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Conference calls |
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Participating in conference calls |
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Solving problems |
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Includes phrase bank |
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Includes language practice – with answer key |
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| 2. |
Specifications
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Required
level
Intermediate, Upper Intermediate or Advanced. |
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Time required:
The workshop is held over three hours with one session. |
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Group size:
Minimum of 10 participants. |
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