If you canīt see this email, please click here

English Services twitterFacebook


Business is not conducted in an identical fashion from culture to culture and it is enhanced when people from different cultures find new approaches to old problems creating solutions by combining cultural perspectives.

People tend to accept the values of the culture around them as absolute values. Since each culture has its own set of values, the concept of proper and improper, foolish and wise, and even right and wrong become blurred.

Then, it is necessary to understand how the perception of a given message changes depending on the culturally determined viewpoint of those communicating.

Culture directly affects the communication process in an international business setting through seven variables:
  1. language
  2. environmental and technological considerations
  3. social organization
  4. contexting and face-saving
  5. authority conception
  6. nonverbal communication behavior
  7. time conception
These seven factors represent an approach for asking the right questions needed to see the most significant cultural differences and similarities. The answers to those questions vary according to the individual experiences of those involved.
Read more
Top 10 Tips on International Business Customs
Knowing and observing international business customs is important to develop successful business relationships and avoid embarrassment. Learn this list of the most important business customs abroad to ensure a positive international business experience.
Don't Mind Personal Space
In many countries, such as Brazil, being in close proximity to the person who is speaking is a sign of trust. Stepping away can be a sign of disrespect.
Use Business Cards Properly
When doing business in China
, both hands must be used in receiving and giving a business card. When living in Japan, it is customary to receive someone’s business card with a bow. As a general rule, treat a business card as a gift and with respect. You should also have business cards printed in both English and the language of the host country. 
Take a Name in the Country's Native Language
Those intending to do business in a country for an extended period should strongly consider taking a name in that country’s native language. In places such as China, this demonstrates good intentions and a long-term interest in business partnerships.
Don't Lose Face
The concept of “face” is very important in many cultures, such as those found in Japan, Italy, China, and Brazil. This means you should try to not to embarrass someone or cause them to “lose face.”
Thus, instead of approaching a problem directly (such as delays in deadlines), you should take a softer approach. Show respect and focus on adding to the ideas of the other rather than attempting to correct or discipline. Avoid pointing out mistakes in front of peers or strangers.
Be Punctual
Always be on time even if it is customary for locals to be a few minutes late. It is always better to be on time than late.
This is especially true in places like Russia where Americans are often “tested” to see if they will show up on time even if their Russian counterparts are frequently late to meetings.
Embrace Business Relaxation
In places such as Finland, being asked to spend time in a sauna is a sign the business relationship is progressing well. This is similar to golfing in the United States. Instead of declining the invitation or feeling uncomfortable, make an effort to participate in a local cultural tradition and be enriched.
Give Gifts
In China, it’s important to bring a gift to business meetings. However, do not expect the gift to be immediately received. It is customary for a gift to be declined up to three times before it is accepted. When a gift is finally accepted, it is proper for the giver to show gratitude to the receiver.
Be Aware of Local Dietary Restrictions & Religious Beliefs
Spend some time researching country guides before arriving to be prepared for local dietary customs. For example, never order or eat beef in India as it is considered sacred by many people living there. It is also important to follow local customs for eating food. In India and some places in the Middle East, eating with the left hand is considered unclean, so only take and eat food with the right hand. Chinese business banquets include many rounds of toasts, meaning those drinking alcohol should pace themselves.
Don't Break the Silence
Silence during a conversation can seem unbearable to many Americans. However, this is not universal. In Finland, for instance, long periods of silence are common during meetings and provide an opportunity to reflect on the meeting before rushing to take action. Resist the temptation to make an unnecessary interjection just to break silence.
Be Aware of Body Language
The right or wrong body language can significantly affect one’s ability to do business abroad. Keep hands out of pockets – a sign of disrespect in many places, including Russia and Ireland. The “okay” hand signal is not widely accepted in many parts of the world, such as Brazil, where it is considered rude. Also note that hugs and cheek kisses are quite common in many countries, such as Brazil or Belgium.
   Poor cross-cultural awareness can result in consequences…
An aftershave for men, which was marketed in the Middle East in the 1970s, depicted a picture of a pastoral scene featuring a man and his dog. However, the product dramatically failed in Islamic countries, where dogs are considered unclean.  
A golf ball manufacturing company packaged golf balls in packs of four to promote their ease of purchase in Japan. Unfortunately, the pronunciation of the word “four” in Japanese sounds like the word “death”, and thus items which are packaged in “fours” are very unpopular.  
Paraná 1097 piso 10 E y F • (C1018ADA) • Ciudad Autónoma de Buenos Aires Tel: (5411) 4816-3361 / 72 • Consultas
Usted está recibiendo un boletín informativo de English Services. Este e.mail no puede ser considerado SPAM mientras incluya una forma de ser removido y usted puede hacerlo ahora mismo haciendo clic en el botón de desuscripción.